Refunds and Resends
Damage, Quality, and Missing Items
At Carmelita Seafood, we strive to deliver the freshest seafood to your door. Please inspect your order immediately upon receipt and contact us if there are any issues related to quality, damage, missing, or incorrect items.
To assist us in resolving your concern promptly, we kindly request photos of the packaging, shipping materials, and product. If applicable, please keep the product frozen or refrigerated while we address the matter.
Important: Do not send the box back to us. Our customer service team will work with you to find a fair and satisfactory resolution.
- Email: customerservice@carmelitaseafood.com
- Text: (323)434-1441
Refunds
If a refund is determined to be the best resolution, we will process the amount to your original form of payment. Please note, it may take 7-10 business days for your bank or credit card provider to process and post the refund.
Resends
In the case of a shipping delay that compromises the safety of your seafood for consumption, we will resend your order on the next available shipping date.
Thank you for choosing Carmelita Seafood. We are committed to ensuring your satisfaction with every order.