Shipping & Packaging Information
Shipping Schedule
We ship orders from Monday through Wednesday insuring delivery between Tuesday and Friday. We do not ship for weekend deliveries or over the weekend for Monday delivery. This policy applies to all shipping methods, including expedited options.
Packaging
Every order is packed in an insulated box with a generous amount of dry ice to ensure your products remain frozen during transit.
Standard Shipping
Orders are shipped via UPS Ground/Home Delivery, typically arriving within 1 to 3 days, depending on the destination. Once your shipping label is created, you will receive an email with your UPS tracking number sent to the email address provided at checkout. Please note that the label may be generated a few days before actual shipment.
Shipping Restrictions
- We do not ship to APO/FPO addresses, PO Boxes, or Rural Routes.
- We do not offer deliveries on Saturdays, Sundays, or Mondays.
FAQ SHIPPING AND PACKAGING
How to Safely Handle and Dispose of Dry Ice?
WARNING: Dry Ice Can Cause Burns
Dry ice, which is frozen carbon dioxide, is used to keep your frozen order chilled during transit. Please exercise caution when handling it. Avoid direct contact with bare skin, as it can cause severe burns and frostbite. Instead, use thick gloves or tongs to handle the dry ice safely. Allow it to evaporate in a well-ventilated area, such as outside. Ensure it is kept away from children and pets. Never place dry ice in sealed containers or dispose of it down a drain.
If you don't see any dry ice remaining upon receipt, it has likely evaporated. However, this doesn't necessarily mean your shipment is compromised. Check that your seafood is still cold to the touch, and contact us if you believe your shipment hasn't arrived in good condition.
Q: Can you ship outside the U.S.?
A: We currently ship to all 48 states in the continental United States. Unfortunately, we do not ship to Hawaii and Alaska due to the perishable nature of our products.
Q: Why can't I schedule delivery for Monday?
A: We avoid shipping over the weekend to ensure our seafood remains fresh upon delivery. The earliest available delivery day is Tuesday, and choosing this option requires selecting Overnight Delivery at an additional cost.
Q: Do I have to be present to receive my delivery?
A: While someone does not need to be present at the time of delivery, we highly recommend it. However, our couriers are instructed to leave packages in a safe place unless otherwise specified.
Q: How much does shipping cost?
A: We offer free overnight shipping on all orders over $200. For orders under this amount, shipping costs vary based on the order total and location.
Q: How long does it take to get my order?
A: Orders are shipped via UPS Next Day Air if placed before 3:00 PM EST on weekdays Monday thru Wednesday.. Orders placed after this time or on weekends will be shipped the following business day.
Q: How do I track my order?
A: Track your order by clicking here. You will need to provide the email address or phone number used when placing the order, along with your order number. Our customer service team is also available to assist via live chat or email at carmenitaseafoodhouseinc@gmail.com.
Q: Where is my order shipped from?
A: All orders are shipped from our fulfillment facility in Santa Fe Springs, CA.
Q: What happens if my package arrives after my event?
A: Please plan accordingly, as orders that do not arrive in time for specific events are not eligible for refunds. We suggest ordering early to allow for any potential shipping delays.
Q: What if my package is stolen?
A: Carmelita Seafood is not responsible for packages once they have been delivered. We recommend purchasing shipping protection at checkout to cover potential theft.
Q: Is your seafood shipped fresh or frozen?
A: All our products are shipped frozen unless specified otherwise on the product page. They are carefully packed in an insulated liner with dry ice to ensure they arrive in excellent condition.